STORE POLICY

CUSTOMER CARE

All our products are uniquely designed and made by hand. We carefully source the best quality natural pearls and gems from sellers we trust. They commonly come in unique shapes and sizes. Natural stones may come with their own inclusions that may be visible to the eye, part of what makes them so beautiful. While some designs will be available in multiple iterations in small batches, you can always trust that the piece you own will be unlike any other.  

Some of our items will consist of plated metal, which may tarnish with normal wear. Unfortunately, we are not able to repair discolored items at this time.

Some of our products will include antique and vintage elements. Treat them with delicate care and thoughtful wear. 

 

Fine jewelry is precious and deserves your TLC. They are best stored laid flat in a pouch that allows the stones and pearls to breathe, while protecting them from scratches and other damage. 

 

If your item arrives damaged, contact us within 3 business days so we can assess repairs or refunds. Check our FAQs for cleaning instructions. Through time, items may require restringing or a little a nip and tuck, just like any other piece of jewelry or precious item. Send us a note at hello@barbaralee.co to check if we are accommodating jewelry spa days and special treasure repairs.

PAYMENT METHODS

We accept payment via Visa, Mastercard, American Express Credit / Debit Cards  & through Paypal.

TERMS & CONDITIONS

 

Last edited in April 2021.

Thank you for visiting BarbaraLee.co. We put together some information below to ensure that your experience on our site will always be enjoyable. Barbara Lee provides this site as a service to its customers. Please review the following basic rules that govern your use of our site. Please note that your use of our site constitutes your agreement to follow and be bound by these terms. If you do not agree to these terms, please do not use this site. Use of any portion of BarbaraLee.co binds you to these terms. Since Barbara Lee may revise this agreement at any time, visit this page periodically to review the terms of your use. Drop us a note at hello@barbaralee.co if we can help address any concerns. We'd love to hear from you.

Legal Information

This website is expressly owned and operated by Barbara Lee Designs Ltd. in San Francisco, California. Unless otherwise noted, all design and content featured on BarbaraLee.co - including navigational buttons and images, artwork, graphics, photography, text, and the like - are copyrights, trademarks, and/or intellectual property that are owned, controlled, or licensed by Barbara Lee. This website in its entirety is protected by copyright and applicable trade dress. All worldwide rights, titles, and interests are reserved. The contents of our website and the website as a whole are intended solely for your personal, noncommercial use. Any use of our website and its content for purposes other than personal and noncommercial use is prohibited without the prior written permission of Barbara Lee. Do not reproduce, publish, display, modify, sell, or (re)distribute any of the materials from Barbara Lee. You may, however, download or electronically copy and print any of the page contents displayed on the site, available for your personal, noncommercial use only. Should you choose to download, copy, or forward any site materials via email, no right, title, or interest in those materials will be transferred to you.

Limitation of Liability

Given the unpredictability of technology and the online environment, Barbara Lee does not warrant that the function or operation of this website will be uninterrupted or error-free, that defects will be immediately corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. As a visitor to and user of this website, you must assume full responsibility for any costs associated with the servicing of equipment used in connection with the use of our website. As a visitor to and a user of this website, you, in effect, agree that your access will be subject to the terms and conditions set forth in this legal notice and that access is undertaken at your own risk. Barbara Lee shall not be liable for damages of any kind related to your use of or inability to access this website.

Inaccuracies

We endeavor to present the most recent, most accurate, and most reliable information on our website at all times. However, there may be occasions when some of the information featured on BarbaraLee.co may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologize if erroneous information is reflected in merchandise price, item availability, or in any way affects your individual order. Please be aware that we present our content “as is” and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice. In the event a Barbara Lee product is listed at an incorrect price due to photographical error, typographical error or error in pricing information from our suppliers, Barbara Lee shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Barbara Lee shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Barbara Lee shall issue a credit to your credit card account in the amount of the incorrect price.

Availability

At barbaralee.co, we take pride in our sourcing and design process, to create fine jewelry for which the Barbara Lee brand is recognized. Please understand that most of our featured items are offered in limited quantities and, because of their limited availability, stock will not and cannot be refreshed. That means once an item is gone, it may be gone for good and not appear on the website again. When an item featured on barbaralee.co is no longer in stock, we make every attempt to remove that item from the website in a timely manner. Should you have any questions concerning the availability of a particular item, please drop us a line at hello@barbaralee.co.

Product Information

Barbara Lee products displayed on the website are quoted in U.S. Dollars and are valid and effective only in the United States of America and Canada. 

Pricing

Barbara Lee products displayed on the website are available while supplies last. In some cases, web merchandise may not be available. Sale prices on the website are Internet-only specials.

Colors

We have made every effort to display as accurately as possible the colors of our products that appear on the website. However, due to monitor discrepancies, we cannot guarantee that your display of color will be accurate. Please contact us at hello@barbaralee.co for any additional photos or look-sees that we can assist you with.

Indemnification

You agree to indemnify, defend, and hold harmless Barbara Lee, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Correspondence

Although we will make every effort to respond quickly to applicable email messages, barbaralee.co is under no obligation to respond to all pieces of correspondence received through this site, or to maintain your submitted comments in confidence, or to pay compensation of any kind for your comments or submissions. While we welcome your comments and feedback regarding our brand, merchandise and our services, we do not wish to receive any confidential or proprietary ideas, suggestions, materials, or information via this website or any email connection. Please note that all of your comments, feedback, ideas, suggestions, and other submissions that are disclosed or submitted to our company through barbaralee.co shall become and remain the property of Barbara Lee. Any such disclosure or submission by you is a declaration of the full release of all proprietary claims and/or intellectual rights regarding your submission. However, we will not use your name in connection with any such materials, information, suggestions, ideas or comments unless we first obtain your permission or otherwise are required by law to do so.

Social Media Contests

There are no active social media contests at this time.

#bybarbaralee

You may post or upload content you have created, including without limitation, photographs, your social media handle, videos, and comments (collectively, “User Submissions”) to your social media accounts. By posting and uploading User Submissions that you have tagged with #bybarbaralee and its third-party service providers who provide content management services (collectively, the “Licensed Parties”) the perpetual, irrevocable, royalty-free, fully-paid, non-exclusive, transferable right to use your tagged User Submissions in any manner to be determined at Barbara Lee's sole discretion, including but not limited to on its webpages, social media pages operated by Barbara Lee, and in its other marketing, promotional and advertising initiatives, in any media now or hereafter known. Barbara Lee may use, display, reproduce, distribute, transmit, create derivative works from, combine with other materials, alter and/or edit your User Submissions in any manner in its sole discretion, with no obligation to you whatsoever. You grant the Licensed Parties the right to use your username, real name, image, likeness, caption, location or other identifying information in connection with any use of your User Submissions. You hereby represent and warrant that (i) you own all rights in and to your User Submissions, (ii) you have permission from all person(s) appearing in your User Submissions to grant the rights granted herein; (iii) you are not a minor, and (iv) the Licensed Parties' use of your User Submissions as described herein will not violate the rights of any third party or any law. You hereby release, discharge and agree to hold Barbara Lee, the Licensed Parties, and any person acting on Barbara Lee's or their behalf harmless from any liability related in any way to the Licensed Parties' use of your User Submissions.

PRIVACY POLICY

Your Privacy

Thank you for shopping at barbaralee.co. This privacy and security policy (“Policy”) outlines the information we collect about you, how we use the information and the choices you have to review, revise and/or restrict our usage of this information.

Collected Information

Barbaralee.co collects customer information for a variety of reasons, including as part of our ongoing efforts to provide superior customer service, improve our customer's shopping experience and to communicate with our customers about our products, services and promotions, including those that we believe may be of particular interest to you based on information we have collected. We collect personal information such as your name, financial information, telephone number, e-mail and postal address (“Personal Information”) that you provide to us when you save your information with us or when you participate in a sweepstakes, promotion or survey. We use this information to process any transaction, inquiry or promotion that you initiate with us, and provide you with advertising tailored to your interests. In addition, we maintain a record of your product interests, purchases and whatever else might enable us or our business partners to enhance and personalize your shopping experience on this or other websites and to provide you with offers, promotions or information that we believe may be of interest to you. We also monitor use of the website and traffic patterns to improve the website design and the products and services we offer as well as to determine what offers, promotions or information to send to you.

Barbaralee.co may disclose specific personal information about you if required by law, governmental request or court order, if based on our good faith belief that it is necessary to conform or comply with such law, request or court. We may also disclose information about you to other members of the Barbara Lee family, as well as a company contracted to help prevent the unauthorized use of credit and gift cards.

Our Email List

We offer those who sign-up for our email list advanced notice of sales, new merchandise, stockists, and store partners and other Barbara Lee news. Email addresses collected at barbaralee.co are used internally and by our business partners. If you would like to unsubscribe from our email list or would prefer that your email address not be shared with our business partners, click here or contact us. We will remove your name from our email list within a reasonable period of time. Please recognize that you may receive another email before we are able to remove you.

Secure Shopping

Sensitive personal information contained in orders placed on the Website are encrypted using 128-bit secure sockets layer (SSL) technology. In order for SSL security to work, you must use an SSL enabled browser. Secure Socket Layer (SSL) is a technology used by vendors to ensure the security of online business. It negotiates and employs the essential functions of mutual authentication, data encryption and data integrity for secure transactions.

Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect you Personal Information, you acknowledge that: (a) there are security and privacy limitations of the Internet which are beyond our control; (b) the security, integrity, and privacy of any and all information and data exchanged between you and us through the Website cannot be guaranteed; (c) any such information and data may be viewed or tampered with in transit by a third party; and (d) WHEN YOU TRANSFER ANY INFORMATION TO US, YOU DO SO AT YOUR OWN RISK.